regulations

Terms of Use

General

1. Alma Diamonds is a diamond jewelry design and manufacturing business located in the Diamond Exchange buildings at Diamond Tower, 3 Jabotinsky Street, Ramat Gan, Israel (hereinafter: “Alma“).
2. Diamond jewelry is offered for sale to the public through a secure purchase on Alma’s website and it is also possible to make a purchase in a personal meeting.
3. These Terms of Use (“Terms“) are drafted in the masculine language. Wherever in these Terms the masculine is used, it also refers to the feminine. Wherever a provision is worded in the singular, the reference is both to the singular or plural as the case may be.
4. The website is owned by Alma and is exclusively managed and operated by it. The use of the website is offered to you subject to your acceptance of the provisions, conditions and notices contained in these Terms. Therefore, the use of the website, in any way, whether through a personal computer, mobile phone or any other electronic means, will be considered as your consent to all the terms, notices and conditions appearing in these Terms. You may use this website only if you have agreed to all the provisions, conditions and notices that appear on it with the clear understanding that they will bind you in all respects. You are requested to read these Terms carefully before using the site. If you do not agree and/or wish to be bound by these Terms, you are requested to leave the site. The use of this website is permitted only for adults over the age of 18 and/or entities capable of creating legal obligations, therefore the use of the website by minors is strictly prohibited.
5. This website presents information about Alba’s products and enables the purchase of the products (the “service“).
6. The provisions of these Terms apply to any use and purchase made by the customer (hereinafter “customer“) on the site and will form the legal basis for any discussion between the customer and Alma.
7. Browsing the website and/or purchasing a product offered for sale on the website constitutes the customer’s agreement to accept and act according to the Terms, therefore if the customer does not agree to any of the provisions of the Terms, he is asked to refrain from any use of the website.
8. At Alma, we believe in the quality of our products and service and are committed to the highest standards.

Purchase via the website

1. Any person who is over the age of 18 and has a valid credit card may perform an action on the website.
2. Purchasing via the website is limited to personal and non-commercial purposes. Alma is entitled not to honor and/or to cancel orders and/or purchases that it believes were made for commercial purposes and/or sales to third parties.
3. An order on the website will be accepted and sent to the purchaser if all the following conditions have been met:

• The items ordered are available and listed as existing in stock at the time of placing the order.
• The details of the order have been filled in completely and correctly for the purpose of billing and shipping the jewelry to the customer.
• Approval of the transaction has been given by the credit company and/or bank approval was received for the bank transfer.
• Review of the order has been confirmed by Alma
• Orders received on this website will be processed and confirmed by Alma on the same day or the next business day at the latest

4. When choosing the free shipping option, Alma will send the shipment to you between 10 – 20 working days,.
5. When making a purchase on the website, the customer will be required to enter the following details into the electronic form: first name, last name, telephone number, city, zip code, e-mail, product delivery address and payment details. By entering these details on the electronic form, the customer confirms that the details are correct. It is hereby stressed that submitting false personal details is a criminal offense and it is the customer’s responsibility to provide their full and accurate details when placing the order for any purchase.
6. After confirmation of the order by the customer, using the “send” option, the order will be transferred to Alma for execution. From the moment the order is confirmed, as mentioned, the order cannot be changed and/or canceled by the customer. The order will be confirmed by sending an e-mail message that will reach your address within 24 hours from the order confirmation date. If the ordered jewelry is not in stock, or the credit card company did not approve the charge, Alma will not be obliged to provide the customer with the jewelry that he ordered. A notification will be sent to the customer and the customer’s credit card will not be charged.
7. Alma takes the most advanced precautions to ensure a secure purchase. The Alma website is secured via SSL and the transfer of credit card data on the website is carried out through a purchase via a secure portal. Alma does its best to protect the integrity of the information received on this site and to keep it confidential. The information is collected and saved in the secure environment of Hypertext Transfer Protocol Secure for the purpose of identifying the customer when making the purchase or during a visit to the website. The customer’s credit card number is used exclusively to make a purchase in a secure environment with an encrypted SSL standard. Alma does not have access to the credit details entered at the time of purchase nor to the identity card number of the cardholder and does not save the above data.
8. With each shipment of jewelry, the customer will receive a packaging box, an international gemological certificate that includes all the details of the jewelry and an estimate of the price of the jewelry and a receipt.
9. Alma is not responsible for delays in the delivery of the product due to reasons beyond its control, including strikes, embargoes and other technical malfunctions, as well as if the customer is not available to receive the shipment.
10. The photos on this website are largely generic since Alma’s stock of diamond jewelry is renewed from time to time, therefore there may be a divergence between the photo on the website and the received item, especially with regard to the size and quality of the diamond(s). Also, the photos on the website may have undergone Photoshop processing such as conversion from white gold to yellow gold etc. The photographs of the jewelry that appear on the website are for illustration purposes only. Alma makes every effort to ensure that the colors and/or designs and/or shades appearing in the photograph of the jewelry are faithful to those present in the jewelry that will be delivered. However, there may be differences and/or inaccuracies originating from graphics constraints, techniques, use of different resolutions, use of different software, etc.
11. Website prices are usually fixed; however Alma reserves the right to amend prices according to market fluctuations, changes to foreign exchange rates, input costs, etc. from time to time.
12. If, after placing an order, it turns out that the product is out of stock, due to unusual circumstances that were not known at the time of the order, Alma will inform the customer of this within one business day and allow him to choose between receiving a replacement and equivalent product or a full refund of the money paid.
13. If, in good faith, an unusual and obvious mistake was made in the description of the product and/or its price, this will not bind Alma. Alma will allow the customer to cancel the transaction and will refund him the full amount he paid.
14. The personal information of Alma customers will be kept in the database of the website and will not be transferred to a third party in accordance with the provisions of General Data Protection Regulation (GDPR), and it will be used according to the provisions of this section and/or according to the provisions of any law.
15. The Customer agrees, acknowledges, confirms and undertakes that the information/data provided or uploaded onto the website by the customer: (a) shall not be false, inaccurate, misleading or incomplete or (b) shall not be fraudulent or involve the use of counterfeit or stolen Credit Cards or (c) shall not infringe any third party’s intellectual property, trade secret or other proprietary rights or rights of publicity or privacy or (d) shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing or (e) shall not knowingly contain any viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever or (g) shall not create liability for Alma or cause Alma to lose (in whole or in part) the services of ISPs or other service providers/suppliers. If the customer contravenes the foregoing or Alma has reasonable grounds to suspect that the customer has contravened the foregoing, Alma has the right to indefinitely deny or terminate customer’s access to the website and to refuse to honor customer’s order(s).
16. Alma reserves the right to cancel or change an order, provided that it notifies the customer before the delivery date of the order. In case of cancellation, the customer will not be charged for paying the total order, and in the case of a change, the customer will be charged according to the changed order.
17. Visitors to the website are prohibited from copying, distributing, transmitting, displaying, duplicating, publishing, creating derivative works or selling any of the information, software, jewelry, designs, intellectual property or connections originating from this website.
18. Availability of the jewelry – Alma makes every effort to ensure that the jewelry offered for sale on the website is in stock at the time of placing the order, unless stated otherwise. Alma reserves the right to stop at any time and without prior notice, the production of any jewelry and/or its offer for sale and the website visitor hereby waives any claim and/or demand in connection therewith.
19. The Customer agrees and acknowledges that on the Website all Product(s) are offered only at Alma’s sole discretion for a restricted time and only for the available supply, whilst stock lasts. Prices on the website are subjected to change without any prior notice, as the prices are calculated according to current prices of precious metals and gems.
20. Alma reserves the right to put a limit on the number of items purchased or orders placed via the website. Alma reserves the right to set a condition that each order placed by the customer on this website must be above a certain minimum US$ monetary amount.
21. If an order incurs sales tax, VAT, customs duty or any other tax or levy, such tax, duty or levy will be borne by the customer, alone, and not by Alma.

Warranty and repair

The quality of the jewelry, the quality of the diamonds and our inlay work are of the highest level. Alma, however, is not responsible for any damage and/or loss of the jewelry after receipt of the jewelry by the customer.

When purchasing rings, we undertake to provide customers with a first measurement amendment service at no additional charge.

Returns and cancellation of a transaction

Where a jewelry transaction is made following Alma’s contact to the customer through online advertising via the website, via the telephone and/or by any other means of communication, without the customer being given the opportunity to get an impression of the product directly (where a transaction is not made by physically visiting the business).

A notice of cancellation of a transaction will be given to Alma by telephone: 1888-965-2210 – or by email: info@alma-diamonds.com  or by registered mail to: 3 Jabotinsky Street Ramat Gan 5252005 ISRAEL. In the cancellation notice, the informant shall specify the name and identity number of the customer as well as the order number.

The results of the cancellation of the transaction are regulated under Section 14E of the Israel Consumer Protection Law and by virtue of it there is an obligation to return the consumer’s money within 14 days of receiving the cancellation notice.

As far as possible, the product should be returned by the customer in its original packaging. Alma is entitled to claim damages due to the fact that the value of the item has decreased as a result of a significant deterioration in its condition.

The right of cancellation is not valid regarding jewelry that was made especially for the customer.

Jewelry that will be created with a personal design or a change to the jewelry that is in stock for the customer, such as laser engraving at the customer’s request, will not be given monetary credit.

Regarding cancellation fees and the return of the jewelry, Alma makes a distinction between cases where a transaction is cancelled due to a defect, discrepancy or failure to deliver on time and where a transaction is cancelled for another reason.

If the customer cancelled the transaction due to a defect, discrepancy, failure to deliver on time or another contractual violation, even if the packaging of the product has already been opened, Alma will return the customer’s money within 14 days of receiving the defective product.

In the event that the cancellation is made by the customer for any other reason, the customer must return the jewelry to Alma at his own expense, and Alma may demand a cancellation fee of 15% of the amount of the transaction.

Intellectual Property

All copyright and intellectual property related to the website, including the content of the website, its name, design, trademarks and service marks appearing on it, jewelry designs and all copyrights, designs and patents appearing on it belong to Alma, only. Do not copy, distribute, display or make use of them and/or transfer to a third party any part of the intellectual property without obtaining Alma’s express written consent.

The use of “cookies” on the website

Alma sends “cookies” on its behalf to the customer’s computer in order to collect statistical data about the use of the site and to adapt the site to the customer’s personal preferences. “Cookies” are text files, which the browser creates according to the command of the site’s computers and saves on the hard drive of the customer’s computer.

These files contain information such as the pages the customer has visited, the length of time the customer stayed on the site, where the customer came to the site from, and information the customer asked to see while on the site. It is possible to adjust the customers browser so that it accepts or rejects “cookies”, or it notifies the customer when a “cookie” is sent to him. Since each browser works in a different way, customer should check in the browser’s “Help” menu how to make the above adjustments.

Prohibition of illegal or prohibited use

As a condition for using this website, all users have an obligation towards Alma not to use this website for any illegal purpose, and for any purpose prohibited according to the terms, conditions and notices contained in this document. Therefore, it is forbidden to use this website in any way that may harm, neutralize, cause overload or change the website, interfere with its contents or the enjoyment or use of any other party on the website.

It is forbidden to gain unauthorized access to the website, accounts, computer systems or other networks related to the website, through hacking, “mining” passwords or in any other way. It is expressly prohibited to collect any type of images and details entered on the site in order to make commercial or other use of them. Similarly, it is forbidden to use this website as a link to websites and/or other websites and Alma reserves the right to act by all legal means at its disposal in order to bring about an immediate cessation of any prohibited activity, as stated above. Likewise, Alma may block the user’s access to the website.

Indemnity

You undertake to indemnify and/or compensate Alma and/or any of its employees and/or managers and/or anyone on its behalf and/or any other third party, for any violation on your part of the terms of use of the website and/or violation of the legal provisions related to the website and its use.

Waiver of rights

In any case that Alma does not use one or more of its rights in accordance with these Terms, this will not be considered a waiver or acceptance by Alma, and this will not be considered a legal impediment against it.

Law and jurisdiction

These Terms are governed by the laws of the State of Israel only. In any dispute arising from the use of this website or related to it, the jurisdiction of the courts in the Tel-Aviv-Jaffa district will apply, and the Tel-Aviv-Jaffa district will be the sole place of jurisdiction.

Terms and conditions

These Terms do not derogate from any right granted to Alma according to any law. If a provision of the Terms is determined by a court to be illegal and/or invalid, then the other remaining Terms will not be repealed, but the condition that was narrowed or repealed by the court will be repealed or narrowed.

Accessibility

If while using the site a customer encounters difficulty regarding accessibility, Alma’s accessibility team is at customer’s disposal in a variety of contact channels regarding accessibility issues. Alma will be happy to receive your feedback.

Details of Alma’s accessibility coordinator in the company: Mr. Guy Davidi: email: info@alma-diamonds.com

California  – Returns and Exchange Policy

Alma offers a 14-day full-refund return or exchange policy for any unworn jewelry items bought in-store or online. The 14 days begin from the day your item is shipped.

The following items are not eligible for return or exchange: items that show any wear, customized jewelry, and jewelry that has been worked on by another jeweler.

For online returns, call us at 1888-965-2210  or send an email to info@alma-diamonds.com . Alma will provide your Return Authorization code along with a pre-paid shipping label and instructions for packing, shipping and insuring your item. Your package must be postmarked within the 14-day return period. Your refund will be issued in your original form of payment and it may take up to 10 days to process. If you are exchanging your item, you will receive a credit note that can be used for your next online purchase.

Alma will not accept items sent in without a Return Authorization number, packages shipped beyond the 14-day return period, packages that are uninsured or improperly packaged, or jewelry that is ineligible for return.

Illinois – Returns and Exchange Policy

If you are not completely satisfied with your purchase within the first 30 days, then simply return your package and Alma will give you a full refund, subject to the terms, below.

Returned items must be returned in their original, unworn and undamaged condition accompanied by its original product documentation (including diamond certificates). Missing diamond certificates will incur a fee of $250.

Customized orders may not be eligible for return.

If a package or item delivered to you arrives damaged, please call Alma at 1888-965-2210 or email Alma at info@alma-diamonds.com. Unless instructed otherwise by Alma, please retain all packing materials. Claims for damaged or missing items must be reported within three business days of receipt of your order. Alma is not responsible for any lost, stolen or damaged shipments that are sent by you during the returns process.

30-Day Returns Conditions

1. Items must be returned within 30 days from the day your package was shipped according to tracking number of your original shipment. 
2. Returned items must be in an unworn, undamaged condition and accompanied by its original documentation. Missing diamond certificates will incur a $250 fee.
3. Items that show signs of considerable wear may not be eligible for a return.
4. All discounted merchandise is final sale and will not be accepted for returns or exchanges.
5. All sales are final if any jewelry or watch item has been sized or altered, engraved, or is a special order. Items that have been engraved or modified are subject to a restocking fee of 35% or may be ineligible for return.
6. Items that have been resized or modified by a jeweler other than Alma are not eligible for return.
7. Certified loose diamonds that are purchased without a setting are not eligible for return.

Returns Beyond 30 Days

No returns will be accepted after 30 days.

Returning An Order

1. Alma will not accept returns without a return form.

Please contact Alma at least 3 business days before your 30-day return window, if you would like to return an item, by emailing Alma at info@alma-diamonds.com. Please include your order number in the email. After receiving a Return Authorization, you will be required to fill out a return form that must accompany your return. Alma will not accept returns without a Return Authorization together with a return form.

2. For all returns and exchanges customers must include all original documents and diamond certificates. Missing diamond certificates will incur a $250 fee. Do not send your item(s) back in the original packaging. You must double box your package – put your item(s) in its original ring or jewelry box and place it in a small box or envelope and then place the small box or envelope inside another box. We also recommend taping the small box or envelope to the inside of the larger box. You are responsible for making sure your items are securely packaged. Please also make sure to include your return form.
3. Print and affix your label

For security reasons, please do not write “Alma Diamonds” on the label. We suggest simply writing “Alma”, on the label.

4. Insure your return shipment

Alma is not responsible for any lost, stolen or damaged shipments that are sent by you during the return process. You are responsible for properly returning your items to Alma. If you are returning your package using the carrier of your choice, you are required to insure your shipment and you must require adult signature upon delivery.

5. Please allow up to 15 business days for Alma to process your return.

Alma will send you an email confirmation when we receive the package. If Alma determines that an item has been damaged or altered in any way, the item will not be accepted for return and will be shipped back to you without the issuance of a return credit. If an item is accepted for return Alma will issue a full refund, exchange, or credit within 15 business days. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days of the original purchase.

6. Crediting your account

Payments made via credit card will be credited to your account within 10 business days.

Florida – – Returns and Exchange Policy

Alma will email you with an estimated delivery date within 24 hours after an item has been purchased and tracking information when your order has been sent.

Custom Designs: We specialize in custom design and expert craftsmanship. If you wish to have an item made by our jewelers we will contact you with an estimate and delivery time. 

Alma is not liable for lost shipments when tracking indicates it has been delivered.

Alma is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company.

Returns/Exchanges 

All items must be returned within 30 days of receiving your order.

To be eligible for a return, your item must be unused and in its original packaging. Alma reserves the right to refuse any exchange if we believe the items are intentionally damaged or misused. 

Once your return is received and inspected, Alma will send you a confirmation e-mail to notify you that we have received your returned item. Alma will also notify you of the approval or rejection of your refund.

Privacy Policy

1. This is the privacy policy (“Notice”) of Alma Diamonds Ltd. (“Alma”). Alma is the data controller for the purpose of this Notice.
2. This Notice, together with our Terms of Use sets out the basis on which we will process any personal data obtained in connection with your use of and interaction with this websiteor any other online presence administered by us including our social media presences and our applications, (collectively referred to as “Website”).
3. We will post any changes we may make to our Notice on this Website or communicate them to you by email.
4. The English version of this document shall control and prevail in case of discrepancies between the English and any translated version. Translations are provided for convenience only.

The personal data we collect from you

We collect personal data, that you provide to us, such as by filling out a contact form, registering for an account, using interactive features, subscribing to a service, participating in a marketing promotion, ordering a product or a service, requesting information and/or material or complete surveys. Such personal data may consist of:

• contact information (such as name, postal address, email address, and mobile or other telephone number);
• purchase and transaction information;
• payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
• customer service information (such as customer service inquiries, comments, and repair history);
• username and password;
• information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
• photographs, comments and other content you provide;
• contact information you provide about friends or other people you would like us to contact; and
• information we may obtain from our third-party service providers.

We collect metadata, for example details of your visits to the Website, such as traffic data, location data, IP address, browser information, session data, preferences, settings, weblogs and other communication data, which we monitor during your interaction with the Website.

The basis for processing your personal data

We process your personal data for the purposes indicated or obvious at the time of collection and

• to which you have agreed, for example by checking a box; or
• for which we are required by applicable laws, for example to comply with data retention requirements regarding data relevant for financial reporting; or
• which is necessary for the performance of a contract, for example if you order items; or
• for which we rely on other legitimate interests, which include:
  1. gathering market intelligence, promoting products and services, communicating with and tailoring offers to you;
  2. delivering and improving our products or services;

• management of customer, client, vendor and other relationships, sharing intelligence with internal stakeholders, implementing safety procedures, and planning and allocate resources and budget;

1. monitoring, detecting and protecting the organization, its systems, network, infrastructure, computers, information, intellectual property and other rights from unwanted security intrusion, unauthorized access, disclosure and acquisition of information, data and system breaches, hacking, industrial espionage and cyberattacks;
2. protecting and developing industry standards; sharing intelligence about individuals or concerns that may have a negative or detrimental impact; and following industry best practices; or
3. complying with industry standards, regulators’ requirements and other requirements related to fraud prevention and anti-money laundering.

2. Processing your personal data

            We process your personal data for the following purposes:

• If you fill out a contact form providing your name, email address, telephone number, preferences, etc., we use your data for answering your questions, sending you information or performing other tasks you ask us to.
• If you register an account with us, then we process the data required to open that account, for example your name, address, email address, password, profile picture, third party account data (if you register using your Facebook account, for example), etc. to allow your registration and management of your account.
• If you use our interactive features, we process the data required to use these features to allow you and manage their use, for example, your name and email-address to appear in a ranking and to send you updates regarding the online game in which you participated.
• If you are an existing customer, we may send you advertisements about our products and services using, for example, your name and postal address.
• If you subscribe to a service like our newsletter by providing us with your email address and name, then we use this data for sending you our newsletter.
• If you participate in a marketing promotion, then we use the data we require from you to allow your participation, for example, to manage your invitation for an event or to determine and contact the winner of a contest.
• If you order a product, material or a service, we need and process the data required to fulfill your order, such as your name, telephone number, delivery address, credit card information, email address, etc., for example to confirm your order, process your payment, check credit scoring, deliver the ordered items and contact you for delivery purposes.
• If you answer one of our queries and provide us personal data such as name, age, occupation, etc., then we use this data to analyze the query results and draw conclusions therefrom.
• If you consent to receive marketing information where prompted, then we use your data to send you promotional materials and other communications, to communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research, to provide advertisements to you about our products and services, to tailor your use of the Website, marketing experience, and communications according to your preferences and our terms.
• If you interact with us on third party social networks, then we process your data for such interaction with you on these networks (our interactions with you on a third-party social network would be subject to that network’s privacy policies and terms of use).
• We process your personal data also to comply with and enforce applicable legal requirements, our Terms of Use, relevant industry standards, contractual obligations and our policies.

1. We may process your personal data in a centralized system that allows enhancing your brand experience by tailoring our communication and marketing efforts to make them as relevant and useful as possible for you (profile building). For this we may process, match and enrich your personal data with data received from your interaction with us or from third parties. For example, if you tell us your age, income, hobbies or travel activities then we may mirror this data against your purchase behavior and other information we have obtained from you in order to approach you with offers, invitations or promotions that we believe specifically fit your interests.
2. We process metadata that we collect from you to improve our Website, analyze traffic pattern and Website usage, for targeted marketing, to develop and analyze statistics and demographics, or optimize our online presence and marketing efforts.
3. We may disclose your personal data to an acquirer if Alma Diamonds Ltd., or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
4. We may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging data with other companies and organizations for the purposes of fraud protection and credit risk reduction.
5. We may internationally transfer your personal data, including to countries that are not considered providing an adequate level of data protection by the relevant regulatory bodies, for example to countries not considered by the European Commission to be providing such level. In such case, we will ensure adequate protection of your personal data by having the recipients adhere to binding contractual obligations in accordance with applicable standards approved by the relevant regulatory bodies or by relying on other safeguards, such as self-certifications, approved by the relevant regulatory bodies. You may contact us for a copy of the contractual and other safeguards in place.
6. This Website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

3. For how long do we process your personal data?
   • We process your personal data:
     • until you withdraw your consent for future processing, for example until you unsubscribe from our newsletter or delete your account with us;
     • until we are sure that you are satisfied after you have approached us, e.g. to order a catalogue, to ask a question, to request information, to make an appointment or a reservation, etc. but no longer than twelve (12) months after the last contact, unless we can rely on another justification, have informed you otherwise or you have given your consent for a longer retention period;
     • in connection with a purchase you make or in connection with a customer service transaction for the time until the transaction is completed plus at least the warranty period to which we may add a grace period for your benefit, unless we can rely on another justification, have informed you otherwise or you have given your consent for a longer retention period;
     • for as long as you remain our business partner plus ten years, unless we can rely on another justification, have informed you otherwise or you have given your consent for a longer retention period;
     • for as long as laws require us, e.g. legal retention obligations based on bookkeeping or tax laws and regulations.

4. When do we require your personal data?
   • If you wish to conclude a contract with us, for example if you order items or services, then we are required to obtain from you certain personal data to allow us to enter into this contract, for example, your name, delivery address, place of residence, payment information or contact information. Should you decide not to provide us the required information, we may not conclude this contract with you.

5. Your rights

1. You have the right:
   • to request from us access to and rectification or deletion of your personal data;
   • to request us to restrict the processing of your personal data, in particular to object to the processing of your personal data for direct marketing purposes; and
   • to request from us to provide you or any person or entity you appointed with a digital file of your personal data (data portability).
2. You may withdraw your consent that allows us to process your personal data for the indicated purposes at any time.
3. To exercise the above rights, you may contact us as indicated below.
4. You also have the right to lodge a complaint with the competent authority.

6. To contact us:
   • For any questions or to exercise your rights, you may contact us by email info@alma-diamonds.com
     
     

Privacy Notice – California

This Privacy Notice for California Residents supplements the information contained in the  Privacy Policy of Alma Diamonds Ltd., (the “Company” or “we”) and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this policy to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this policy.

The information that we collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from our consumers within the last twelve (12) months:

Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Sharing of Personal Information

We may share your personal information to a third party for a business purpose. When we share personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your personal information with the following categories of third parties:

• Service providers.
• Legal entities under the common control of The Swatch Group Ltd.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, the Company has disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers.
• Category B: California Customer Records personal information categories.
• Category C: Protected classification characteristics under California or federal law.
• Category D: Commercial information.
• Category F: Internet or other similar network activity.
• Category G: Geolocation data.
• Category K: Inferences drawn from other personal information.

Sales of Personal Information

We do not sell your personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that the Company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).

Deletion Request Rights

You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by Emailing us at: info@alma-diamonds.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you with a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Policy

The Company reserves the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated policy on the Website and update the policy’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

The English version of this document shall control and prevail in case of discrepancies between the English and any translated version. Translations are provided for convenience only.

Contact Information

If you have any questions or comments about this privacy policy, the ways in which the Company collects and uses your information described herein, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

info@alma-diamonds.com